[Her ears really do droop in distress. His daughter, his wife...oh, he is going to miss them terribly, won't he?]

I...am terribly sorry, sir. I am afraid I was born with these, so it'd be quite difficult to replicate.

[She hesitates, trying to think how to explain the rest in a way that...well, can at least be swallowed.]

For the rest I...think we ought to sit down.